PIPZI SUPPORT

How can we help?

For help, questions, or feedback, email support@pipzilearn.com.

Reporting a problem

Please include your iPhone or iPad model, iOS version, and a short description of what you were doing. A screenshot is helpful when available.

TestFlight feedback

Beta testers may also submit feedback and screenshots directly through Apple’s TestFlight app.

Your child’s privacy

Please do not include a child’s full name, photo, birth date, or other personal information in support messages.

Offline use and progress

Learning activities work offline after installation. An internet connection is needed to buy or restore the optional full-library unlock. Learning progress is stored on the device; deleting the app may delete that progress.

Purchases and restoration

The full library is a one-time App Store purchase, not a subscription. Open the Grown-ups area in Pipzi and choose Restore Purchases to restore access using the same Apple Account.